Effective Date: October 1, 2025

This Privacy Policy explains how information about you is collected, used, and disclosed by Play Well Retreats (“Play Well Retreats,” “we,” “us,” or “our”). It applies to information we collect when you use our website (playwellretreats.com), interact with us online or offline, or participate in our retreats and related services.

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” above and, when appropriate, provide additional notice (such as posting a banner on our website or sending an email). We encourage you to review this page regularly to stay informed about our practices and your privacy choices.

Information We Collect

Information You Provide to Us

We collect personal information you provide directly to us. This includes, for example, when you:

• Create an account or complete a registration form
• Reserve a retreat or related service
• Participate in surveys, contests, or promotions
• Communicate with us via email, phone, or social media
• Request customer support or information

Types of information we may collect include:

• Contact details: name, email address, postal address, and phone number
• Payment information: credit or debit card details, billing address, and transaction history
• Travel details: passport number, flight or lodging preferences, and emergency contacts
• Health and wellness information: relevant medical conditions or dietary restrictions (with your consent)
• Any other information you choose to provide voluntarily

1. Information We Collect Automatically

When you use our website, we automatically collect certain information, including:

• Log data: browser type, IP address, access times, pages viewed, and referring page
• Device data: device type, operating system, version, and unique identifiers
• Cookies and tracking technologies: we use cookies, pixels, and web beacons to improve functionality, analyze usage, and deliver relevant advertising. See “Your Choices” below to learn how to manage cookies.

1. Information from Other Sources

We may receive information about you from other sources, such as social media platforms, marketing partners, or travel affiliates, and combine it with data we collect through our Services.

2. How We Use Your Information

We may use your information for purposes including to:

• Provide, maintain, and improve our Services
• Process bookings, payments, and related transactions
• Send confirmations, invoices, updates, and support messages
• Communicate about products, services, promotions, or events
• Respond to your inquiries and provide customer service
• Personalize website content and advertising
• Analyze trends and usage to improve our offerings
• Detect and prevent fraud or other prohibited activity
• Facilitate contests, giveaways, and promotions
• Comply with legal obligations and enforce our terms
• Carry out any other purpose described at the time of collection

3. Sharing of Information

We do not sell your personal information. We may share data only in the following limited situations:

• With service providers who perform functions on our behalf (e.g., payment processors, travel partners, email systems), bound by confidentiality obligations
• For legal reasons, if required by law, regulation, or legal process
• In connection with business transfers, such as a merger or asset sale
• With your consent, when you authorize disclosure to a third party

4. Social Sharing Features

Our website may offer social sharing tools (such as the Facebook “Like” button). Using these tools allows information to be shared with others depending on your privacy settings with the platform. Please review the privacy policies of those providers for more details.

5. Advertising and Analytics Services

We may use analytics and advertising tools, such as Google Analytics, Meta (Facebook), or other remarketing services.
These providers may use cookies or device identifiers to:

• Measure site performance
• Understand user behavior
• Serve personalized ads across websites

You can opt out of Google’s interest-based advertising through Google Ads Settings or visit aboutads.info/choices to manage preferences for other advertising networks.

6. International Data Transfers

Play Well Retreats is based in the United States, and data we collect is processed there and in other countries where we or our partners operate. By using our Services, you consent to the transfer and processing of your information in the U.S. and elsewhere, where data protection laws may differ from those in your country of residence.

7. International Data Protection Rights (EEA, UK, and Canada)

If you are located in the European Economic Area (EEA), the United Kingdom, or Canada, you may have the right to:

• Access, correct, or delete your personal data
• Withdraw consent to processing
• Request data portability
• Lodge a complaint with a local data protection authority

To exercise your rights, contact us at info@playwellretreats.com.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal requirements, and resolve disputes. When no longer needed, we will securely delete or anonymize your information.

9. Your Choices

• Account Information: You may update, correct, or delete your account by emailing us at info@playwellretreats.com.
• Cookies: You can adjust your browser to block or delete cookies, though this may limit site functionality.
• Promotional Emails: You may opt out of marketing emails by following the unsubscribe link or contacting us directly.
• Mobile Notifications & SMS: You can disable push notifications in your device settings. SMS consent is never shared with third parties for marketing purposes.

10. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If we discover such data has been collected, we will delete it promptly.

11. Security

We implement reasonable physical, administrative, and technical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute protection.

12. Your California Privacy Rights (CCPA)

California residents may request details about how their personal information is shared and may ask for deletion or disclosure of collected data. To make a request, contact us at info@playwellretreats.com. We will not discriminate against you for exercising your privacy rights.

13. Updates to This Policy

We may revise this Privacy Policy periodically. The updated version will be posted on this page with a new effective date.

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:

Play Well Retreats
Email: info@playwellretreats.com
Phone: +1 (949) 491-2177
Mailing Address: 320 E. 18th Street, Costa Mesa, CA 92627